我们是来帮忙的
- To submit a help desk ticket, please click 在这里
- 如果您忘记了密码,请输入 visit 阿尔伯马尔学院’s (COA) 密码管理器 重置它
- If you need help registering for classes or want to speak with your advisor、电子邮件 (电子邮件保护)
- If you’re interested in program options, application assistance or other、电子邮件 (电子邮件保护)
- If you have questions about transcripts or graduation、电子邮件 (电子邮件保护)
- 如果您无法登录 COA的服务台系统、电子邮件 (电子邮件保护)
常见问题
If you have any technical difficulties using MyCourses, please submit a Help Desk ticket on the support 网页. Choose “10: STUDENT and 10: MyCourses” as the request type. 如果您的登录不工作, or you have technical difficulties activating your accounts or signing in to Gmail, 重置密码. If you still experience difficulties with your login、电子邮件 (电子邮件保护). For all other inquiries regarding Distance Education support、电子邮件 (电子邮件保护), or 访问我们的虚拟办公室 在办公时间内. 如果你需要面对面的帮助, 参观COA的计算机实验室 and a library staff member will be happy to assist you.
For more information regarding MyCourses and online learning, 访问远程教育网页.
COA offers Microsoft Office for free to all students and employees. Please use your COA email account to register your copy. You can install this program on up to five devices. 可在以下网址取得副本 Office 365.
欲了解更多信息,请提交 服务台支持单.
If you’re having an issue with MyLabsPlus, keep in mind that your access code is case sensitive, so be sure to enter letters in the appropriate case. Another common issue arises when purchasing from somew在这里 other than the 书店 and accidentally getting a MyLabs access code rather than a MyLabsPlus access code (you’ll need to buy the “Plus” version).
如果你仍然有问题, please contact the Pearson™ help desk (MyLabsPlus is supported through Pearson) at 888-883-1299 or 800-677-6337, 每天24小时可用, 一周七天.
资源
Technology requirements might vary among your classes. For example, in some classes you may have the option to 监督考试. In Information technology (IT) and web design classes, you might need a faster computer with special software, but an English class may have minimal requirements. However, t在这里 are some technology requirements common to all learning experiences at COA.
1 操作系统
Your computer should be able to support one of the following operating systems:
- 微软Windows 10或更新版本
- MacOS 12或更高版本
2 硬件
- 台式或笔记本电脑
- 音频/喇叭
- A webcam and microphone (required in some classes)
- Network capabilities – either wireless or wired
3 项目
Your computer should have the following free programs installed to improve your online experience:
- Adobe™Acrobat Reader
4 吃嫩叶的动物
- 谷歌 Chrome(推荐)
- Mozilla Firefox(推荐)
- 微软的优势
- Safari™
5 互联网接入
学生s taking online courses must have broadband Internet access at home or at a location w在这里 they can spend adequate time to complete online coursework.
6 办公软件
Your computer should have the following software installed:
- 微软文字处理软件
- Microsoft Excel
- 微软演示文稿
Note: COA offers Microsoft Office for free to current students and employees. You can access this via the OneLogin Portal: http://albemarle.onelogin.com/
欲了解更多信息,请提交 服务台支持单.
7 开放电脑室
Computers are available for student use at each 阿尔伯马尔学院 Locations.
Please note: COA students and employees will be unable to access myService when traveling outside the United States.